Refund and Cancellation Policy
Last updated: August 14, 2026
1. Free Trial
Speak Your Mind provides a Free Trial with 20 generations for the lifetime of an account. No payment card is required for the Free Trial.
The Free Trial is intended to let users evaluate the product before purchasing a subscription. Creating additional accounts to repeatedly obtain free generations is not permitted.
2. Cancelling a Subscription
You may cancel a paid subscription at any time through the available billing controls or by contacting [email protected].
Cancellation stops future renewal charges. It does not normally end access immediately. Unless otherwise stated at checkout or required by law, you may continue using the paid plan until the end of the current billing period shown in your billing information. No further renewal will be charged after a cancellation has been successfully recorded.
Deleting your Speak Your Mind account is different from cancelling a subscription. Immediate account deletion ends access immediately, including any unused paid time. If you only want to stop future charges, cancel the subscription and keep the account until the paid period ends.
3. General Refund Rule
Because Speak Your Mind provides immediate access to a digital service, incurs usage-based AI costs, and offers a Free Trial before purchase, subscription payments are generally non-refundable once a paid billing period has begun. We do not normally provide refunds or credits for:
- unused generations;
- partial months or partial annual-subscription periods;
- forgetting to cancel before a renewal;
- dissatisfaction after using the paid Service when it operated substantially as described;
- choosing not to use the Service; or
- voluntarily deleting an account before the paid period ends.
This general rule does not limit rights that cannot legally be excluded where you live.
4. When We Will Review a Refund Request
We will review requests involving:
- a duplicate charge;
- an incorrect charge caused by a billing or technical error;
- a paid subscription that was not made available after payment;
- a material and prolonged service failure that prevented reasonable use and was not resolved; or
- another situation where a refund is required by applicable law.
Contact [email protected] promptly with the account email, purchase date, and a description of the issue. Do not send a full payment-card number. We may ask for a Lemon Squeezy order number or receipt so the purchase can be located.
Submitting a request does not guarantee a refund. Approved refunds may be full or partial depending on the circumstances, usage, service impact, and applicable law.
5. Lemon Squeezy and Refund Processing
Lemon Squeezy is the merchant of record for paid purchases and processes payments, applicable sales taxes, refunds, and chargebacks. Refunds are issued through Lemon Squeezy to the original payment method where possible.
Lemon Squeezy may issue a refund at its discretion, including when it considers a refund appropriate to prevent a chargeback. Its decision-making and processing requirements may apply in addition to this policy.
After a refund is issued, it may take up to 10 days to appear on the customer's statement, depending on the payment provider.
6. Refund Effects
If a payment is fully refunded, paid access associated with that payment may end immediately and the account may return to the Free Trial plan, subject to its remaining lifetime allowance.
If a payment is partially refunded, we will explain any resulting change to access or the subscription. Refunds do not create additional free generations or restore generations already used.
7. Chargebacks and Unrecognized Charges
If you do not recognize a charge, contact us promptly at [email protected] and review the merchant information shown on your Lemon Squeezy receipt or bank statement. We will help investigate legitimate billing concerns.
Nothing in this policy prevents you from exercising rights available through your bank, payment provider, Lemon Squeezy, or applicable law. However, contacting us first may allow an error or unrecognized charge to be resolved more quickly.
8. Changes to This Policy
We may update this policy for future purchases as the Service or legal requirements change. The policy and checkout terms that applied when a payment was made will govern that payment unless applicable law requires otherwise.
9. Contact
For cancellation or refund assistance, contact:
Hsieh Jen Ting, operating as That Language Guy Taiwan [email protected]